![]() Yorumlar: Fixably provides a solution to our needs as an Apple Authorised Service Provider. The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue. There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided. The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up. ![]() Performance and Stability has been impressive and incredibly reliable. Repair tracking and insights are the best out of any solution we've tried. Admin and Paperwork time is a quarter or less of what it used to be with other solutions. Our technicians are happy, the workflows are easy and efficient. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector. The feature list is deep and well thought out. Once we were set up and familiar with the workflow changes, it has been smooth sailing and well worth the cost. Yorumlar: Overall experience has been fantastic. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. Upon launch, we requested a feature that was crucial for our needs. We asked about advanced features in a calm and clear way and got the response that this was possible. When we got the system demo:ed for us, we got an impression that the system is highly customisable. The team behind it are people who strive to deliver a great product. The automated processes works well and we are able to communicate in a good way with our customers. ![]() The system is powerful and stable with disruptions happening maybe once each quarter. I think Fixably is a powerful tool to facilitate repairs and service orders. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use.
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