![]() These items may take a little longer to get to you, but we promise that they're worth the wait! However, in order to bring you a wide selection of items to shop, select items ship directly from our trusted and curated manufacturers. Your special delivery is important to us and we want to make sure it gets to you as quickly and as fuss-free as possible! Many of the items we carry ship directly from our warehouse in New Jersey within 1-2 business days. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping.Īll returns must be packed in the original packaging and include any original documentation. We will gladly accept returns of defective merchandise within 7 days of receipt of goods. If an electronics item is damaged during shipping, please notify us immediately using the contact information above. ![]() You can also reach them directly via email at or by phone at 84. Our Electronics Care Team will contact you within 48 business hours. To initiate an electronics return request, please fill out our Electronics Contact Form. Please allow 24 hours to determine if your order is eligible for cancellation.Ī 15% cancellation fee will apply to any cancelled order, inclusive of shipping costs. Wallpaper and wall decal orders are not eligible for cancellations.įurniture orders that have been on backorder or pre-order will not be eligible for cancellation if they are already in the process of being shipped or within the most recent expected ship window. If your order has already been produced, processed or shipped, a cancellation will not be possible. During hours of closure, weekends and holidays, please send your cancellation request via email as orders are continuing to be processed during this time. Order cancellations may be possible if you reach us within an hour of your order being placed. Please email us at for assistance with an order cancellation. Damaged/defective/misaligned wallpaper/decals will be replaced, not refunded. Defective, misaligned or incorrect wallpaper/decal orders must be reported to us within 10 business days of arrival. Please inspect all wallpaper/decal orders upon arrival. We cannot guarantee that damage claims made outside of this window will be replaced. We can not offer refunds for carrier induced damages. Items damaged in transit must be handled by contacting the shipping carrier and filing a damage claim. Damaged/defective items will be replaced, not refunded, and/or damaged parts replaced, as available. If an item is damaged during shipping or appears to be defective, please notify us immediately at claims must be received via email within 5 business days of the item being delivered. Project Nursery is not responsible for returns that are lost or damaged in transit. Items returned to Project Nursery or our vendors without prior return approval will be denied. Items received in any other condition may have additional restocking fee applied.Īny return details listed on individual product listings override the return policy listed here.
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